Hi I am on a 9 leg 100 hour flight from SIN-SFO-ICN-SFO-MUC-SFO-SYD-LAX-SFO-SIN and on my SFO-SYD leg I had a error message that says my account is used on another device and the throttle cut. Is there anyway to rectify this situation? Thanks for the help!
Hey there mate, good to know about this, but check this topic:
Hope it helps you!
Have nice day.
So about to rectify, contact any member of the staff, they can help you with your situation…
Welcome back @sebbieee.
This is a common issue. Here is a note on this.
I’m receiving an error saying that my account is being used on another device?".
" This can happen if the connection between your device and our servers times out multiple times in a shorter time period.
Usually it means the connection between you and us are unstable. Most of the times it resolves itself. But if it becomes a more recurring issue, further troubleshooting might be required.
This can also happen if you put Infinite Flight in the background to do other things on your device, as the app is then completely paused by the operating which could lead to connectivity issues. It is strongly recommended not to put the app in the background when flying on any of our servers due to this reason.
If this happens, there is unfortunately no way to recover the current flight and the app needs to be restarted. "
I hope this helps.
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