"You already have a subscription"

Support
1

I recently decided to renew my live+ subscription and after entering my iTunes account password the app said that I already owned a subscription (I thought it would have stacked if I really had one), after restoring purchases I still had nothing and I’m unsure what to do.

iPhone 7
Latest IF version
Latest iOS (not any beta version)

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2

It will always say that after you purchased the sub before… It should say, “Renew” or something similar to that… From what I remember. Just hit Renee and you should be good to go; if this doesn’t help, please provide a picture :) Hope it Helps! @Liam_Williams

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3

But I can’t access live, the subscription sceeen comes up.

4

It told me that too but hats only because I wanted to renew before the date of expiration

5

Press the Subscription Button then send us the screenshot :)

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6

I’m using the app I can’t see any button that says renew. There’s a sub page maybe you were just generalizing, but I can’t find a renew button.

7

You first have to press the Button to buy the subscription @Liam_Williams Then the “renew” or “cancel” options should appear

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8

Oh so go through the process and then there’s a different screen after? I’ll try and send a screenshot

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9

Yup! A screenshot would be helpful! :)

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10

It asks yu to log in when you press live under that it says “already have a subscription?” Press that then you’ll see the renew/ cancel

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11

Hey thanks! I’ll mark this as soled thanks!

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