XP reset/XP set to 0

#1

Dear infinite FLIGHT
I am this game player my live is deadline,then I buy again ,then my grade has change to 0。。。

#2

It may be because you may have flown outside the region.
It may also be advisable to read this-

3 Likes
#3

Did you purchase live on the same account?? And also can you give us a screenshot of your grade and flight time, do, landings.

1 Like
#4

this should be in support so that some one will see it and help you

#5

Restart IF, I doubt its a violation of flying outside the region because the Flight time is not reseted

1 Like
#6

I can imagine you have flown outside a region. Please read this

1 Like
#7

Just to be upgraded, if you’re found flying out of the regions, you’ll have a reset of your XP.
Be careful

#8

It is likely you’ve bought the new live on a different account. Make sure you have bought the new live on the same Google or Facebook account, otherwise the game will not see your prior subscription and XP.

EDIT: It clearly shows your flight time and therefore this ^^^ is not the region. It was likely a ToS violation reset due to inter region flights

1 Like
#9

Can’t you guys see that his Online Flight time isnt reseted? When you fly outside the region your Flight time will be resetted

#10

No it isn’t, it says your XP will be reset and you’ll be ghosted.

XP=/=Flight Time

1 Like
#11

Try and reset your device, close and then reopen IF, sign out of IF account and then sign back in. It works for me.

VH-7360

1 Like
#12

Saying this multiple times doesn’t make it more true than the first time you said it.

3 Likes
#13

Anyway, this is something that’s gonna have to be fixed or the issue determined by the internal support team. The community-at-large is just gonna guess. I would send an email to support@infinite-flight.com or a PM to @ Support (no space after @)

[Thanks to whoever fixed my email error @schyllberg I guess]

4 Likes
#14

I saw this on Infinite tracker the other day. Might this be the cause?

IMG_2052

14 Likes
closed #15