Won’t let me renew subscription

Support
1

When I go on the app and press to renew my subscription, the app says error and crashes. When I go on the website and try to sign in, it just spins and doesn’t let me log on. What can I do?

2

Hello!
The option of renewing via the website have been disabled, so we can ignore that for now.

When it comes to the app crashing, it sounds odd.
May i ask what version of Infinite Flight you are using, and device model?

2 Likes
3

I use 17.12.2 on iPhone X

4

Thanks!
If you already have a subscription, it should renew automatically. However, it still shouldn’t behave like you are describing. I assume you’ve already tried to simply restart your device? If not, try that.

Otherwise, next step would be to reinstall Infinite Flight.

1 Like
5

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I tried both and still get the same screen

6

That’s odd. Do you get the same results if you’re on Wifi (if you’re trying on cellular) and vice versa?
And your App Store country is set to the correct one?

7

Yeah, I get the same screen on both WiFi and cellular data and my country is set to the USA.

8

That’s extremely weird. Do you have another login you could try? It is definitely not recommended, as you’ll lose all your stats…

Please use this as a last resort. See if anyone else has any suggestions first.

9

I tried making an alternate account and got the same bug. Comes up as error and crashes the app when you press it. It’s most likely a bug within the app because there’s really nothing else I can do.

10

Do you have any restrictions set for the App Store by any chance? You can check this in your device settings.

iOS Settings

On the iOS device, open the Settings screen. Tap General, and then tap Restrictions.
Tap the option to Enable Restrictions. Enter and then re-enter a Restrictions passcode.
By default, all of the apps and services are allowed. To disallow/allow in-app purchases, tap on its button.

Is yourOperating System updated to the latest version?

11

Latest ios and no restrictions

12

Another thing you can try is to change your device’s DNS settings.

  1. Close IF if it is open.
  2. From the iPhone’s home screen, tap Settings.
  3. Tap Wi-Fi. The available wireless networks in range of your iPhone appear.
  4. Find your wireless network in the list, and then click the arrow to the right of it.
  5. Tap the DNS field.
  6. Delete the current DNS servers, and enter the new DNS servers. (If you enter more than one DNS server, be sure sure to separate the servers with commas.)
    – To use Google DNS, enter 8.8.8.8 and 8.8.4.4 (8.8.8.8,8.8.4.4)

Try reloading into IF and renewing your subscription.

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