With whom to speak about crashes

[Sam_DeMoura]

Hi everyone.

I was on expert server today (6-29-19) at KBOS. I was taxing from Terminal A and all of the sudden, I shot down and went INTO THE GROUND! I know they had the update and fixed it but I have restarted the app since then. Can someone please help me out if they know what’s happened or if they can help me on who to talk to about this and let them know.

Thanks,
DLVA-Sam D.

[Guxk]

Press “Clear Scenery Cache” in settings. Also, read this before posting to see if other had the same issue as you.

Support FAQ 2019 - Please read this before posting!

Trending: On October 8th, Google pushed an update for their TTS (text to speech) application used in many Android phones. This update can in some cases cause ATC voices to stop working for Infinite Flight. To resolve this issue, go to Settings -> Accessibility -> Text to speech output -> Install voice data. Remove all voices that are possible to remove, then download & install them again. Specifically the English options. That should do the trick! Note: Depending on Android version, your TTS …

"I just fell down through the ground or got stuck in a “pothole”.

This usually happens when the scenery stream from our servers to your device becomes corrupt for some reason.

To resolve this issue, please try the following steps:

• Relaunch Infinite Flight (make sure you stop it from running in the background first)
• Before starting a new flight, Go to Settings —> General —> Tap “Clear scenery cache”. It’s in the bottom.
• Start a flight (try on Solo first)

Note: In some rare cases, the steps above isn’t enough. If that should be the case, you will have to reinstall Infinite Flight.