Why can’t I get to grade 3?

I’ve read many posts stating that you must have a 2:1 ratio of landing to violations but I am pretty sure I have that!! Please help me!

You have 6 violations in the past 7 days when only 3 are allowed for grade three. Just wait and then you will be able to.

The 2:1 ratio is an expert server requirement which is separate from grade.

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You have too many violations in the past 7 days. (6 instead of max 3)

You’ll be back to grade 3 in a week.

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Thank you all very much for the help.