American Airlines, the largest airline in the world by fleet size and also the airline that sold a $250,000 lifetime unlimited travel pass while in desperate need of cash that ultimately lost them over $1,000,000 per person. Another thing they also lost is luggage, a whopping 626,000 pieces of it in 2019, here’s why
American Airlines, the Walmart of airlines. In 2019 they lost 8.48 bags per 1,000 bags they checked in while other airlines like Frontier only lost 4.2 bags lost per 1,000, about half of AA’s record. But why are they loosing so many bags? AA blames it on union mechanics and 737 MAX groundings, which seems strange to me. Allegiant had the best of all the US carriers losing only 1.75 bags per 1,000 meanwhile Delta was at the top of the US overall airline ratings in 2019 while AA slipped to 9th, beaten even by Spirit.
It seems like a tough time for AA in terms of customer satisfaction however weather and airport delays don’t help. It’s not all bad for American though, they made $1,700,000,000 in 2019 and will operate flights to 6 continents by June.
American Airlines Boeing 757 full image credit