Who do I file a complaint about an ATC?

Choosed to fly from Narobi to Cape Town and during taxing while it was dark i went over the hold short line a bit. ATC guy reported me but then he wouldnt let me tale off 🤷🏻‍♂️! He definitely ignored my request for take off for 20 minutes. I assum my mistake but thats a wrong treatment from him. I pay to play this simulator and i never had any wrong doing untill this incident. Who should i talk to about his behavior? I have screenshots of how he ignored me for so long.

Contact @ Tyler_Shelton for IFATC Complaints

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Hello,

Your best bet is to check your log book and see the name of the controller that ghosted you and send them a PM. I’m sure the controller would be more than happy to explain to you the reason why you where ghosted and keep in mind that IFATC don’t ghost for no reason. There is always a reason.

If you need help with getting the name of the controller then let us know.

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If you are reported then you won’t be able to communicate with ATC…

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It’s really busy at HKJK rn. Departures are really slow because there 100 of you and one runway. PM the person who ghosted you.

Please PM the controller directly and/or Tyler or a member of the moderation team if you need further assistance.