I recently flew with Virgin Australia from Melbourne (YMML) to The Gold Coast (YBCG) on their Boeing 737-800 aircraft. Even though the flight was only 2 hours it was one of the worst flights I had ever been on, even compared to 23+ hours of travelling back to Scotland.
Firstly, the flight was delayed at the gate in Melbourne due to the late inbound flight but after an extra 30 minutes of waiting, and lining up at the gate no announcement was made to let us know the reason for the delay. I understand there isn’t much you can do, but you could of at least let us know what was going on.
Originally before the delay we where meant to begin boarding at 2:50pm and was set to depart at 3:20 but boarding didn’t even begin until 3:20 so we had missed our take-off slot. We then got set a new take-off slot at 3:40 but guess what…we missed that one as well.
As we begun taxing to the runway we got an announcement from the captain stating that we where number 11 for take-off and we should be at least another 25 minutes on the ground, which we where.
After all that we finally took off to experience the worst turbulence I have ever experienced on a flight in my life as well. Obviously no one could help it.
Customer Service: 8/10