Violation caused by system error at FACT 3D airport

Hi, I received a level 1 violation because as I was taxing to rwy 19 at capetown FACT 3D between rwy 16 and 19 the plane just took a nose dive into the ground disappeared and boom an acrobatic maneuver violation was issued automatically. This once again dropped my grade level. I have included a link to my replay video for support to analyze and see if it’s just me or does it need to be fixed
https://sharemyinfiniteflight.com/download?c=XXTVEJBRSF
I hope I could get my violation removed and put me back to level 4 . Thanks in adavance awaiting for your reply

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I’ve removed the issued violation, please restart your app for the change to take effect. I’d recommend trying these steps from the user guide:

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