I’m not saying United had any wrong doing here, I think that in this case, I agree with them. The story (as I heard it): A couple on a flight to their wedding location bought a ticket in Economy class on a plane that had not been fully booked, so some businesses class seats were open. The couple made their way to these seats, but United would not let them sit there because they hadn’t payed for that service. As a result, United bumped them from the flight. So they complained on the media about the incident, ruining United’s reputation even further.
I think United made the right call, because they were trying to get something they had not paid for. What do you think?
(Story according to ABC News)