Unable to Recognize Subscription

Support
1

Hi Community, I’m back.
I just recently got a new phone (iPhone 8) and Installed Infinite Flight. I created a new account without realizing it, but then logged into my old account that I’ve used for years. Once I tried to subscribe to monthly sub, I was told this:

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I clicked OK since that information is correct. But then, I was shown this:
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I re-installed the app, but then was left confused and I figured the community might be able to help. :)

2

Have you tried to restore purchases?

3

Where do I go to do that? The app or the App Store?

4

I have noticed if I’m not mistaken once your subscribed to one account you can’t create another.Please correct me if I’m incorrect

5

So I guess I have to start over with this new account?

6

I had the same problem but I had one iPad that had infinite flight working properly so I just did an iCloud backup. I also would like to know how to solve this.

7

So will an iCloud backup solve the issue or is it still unsolved?

8

So, you want the sub to be on the new or old account?
I know the support team can transfer subscriptions from one account to another so don’t worry.

9

I would like the subscription to be on the ‘old’ one, yes.

10

Roger. And it’s stuck on the new one, you have two choices now.

  • Wait for Seb to get here and he will transfer the sub from New to old account(further details with him)
  • follow the steps here

I was helped like you

1 Like
11

Thank you very much for the help!

1 Like
12

He responded and told me to PM him. You can PM or email support from the link above.

1 Like
13

I’ll go ahead and PM Schyllberg the information :)

1 Like
14

make sure to include the display names and proof of subscription, hope it works out!

1 Like
15

It does if you have Infinite Flight working on another device

16