Unable to play IF

Hello there I have a problem. Each time I play live it sends me a message saying that my account is logged on another device. I have never logged with another device. How can I sort this issue

Here is the picture

Hi there are you able to list what things you have done to troubleshoot this issue?

I closed the application and also restarted the ipad. I decided to sign out and sign in it worked.

So the issue has been fixed?

Yes thanks

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