Someone please help, does my Live+ subscription that will expire in May 2018 not qualify to upgrade to Pro?
Yes it does. What’s the issue you’re experiencing?
When I try to login I get the message “your account has no active subscription “
Please try to restart your device. There have been issues as the one you’re describing but most of them are solved now.
I tried it before it didn’t work. If I try again and it doesn’t work, where do I go from there.
You are sure that you’re signed in with the same account (Facebook/Google) as you’re Live account is connected to?
Yes. I done the restar, still can’t sign in. If I choose the 1 year subscription page will it solve the problem or will I be charged the amount.
You will be charged once again. So don’t do that.
What’s your callsign and display name? I need to check this with staff.
My Calle sign is ACE1 and my display name is BE SAFE
I have it just tells me I have no subscription.
Hmmmm… I don’t know what to tell ya then. But Keep trying
Cheers buddy, it’s so frustrating.
Parking this until staff can have a look.