Unable to get past the Home Screen in game

Support
#1

ISSUE: PLEASE READ THE WHOLE POST, DO NOT JUST RESPOND. Upon opening infinite flight for the past 3 days I have received a message that says this

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Now I have pressed retry, I have deleted and re installed infinite flight about 6 times and I have restarted my devices 6+ times. It does not happen every time I open the app but I’d say I opened Infinite flight about 20 times in the last 3 days and out of those 20 times this has happened 17 - estimate not sure. This is quite frustrating.

I ask that someone with factual knowledge please respond and please do not just comment or re phrase what others have said. Thank you ☺️

3 Likes
#2

Judging by the bar on the bottom I’m assuming this is an Apple device? Which one particularly?

1 Like
#3

Iphone XR , sorry for not mentioning in the post.

#4

No prob! I’ve got the XR too. What iOS are you running? Is it a beta?

1 Like
#5

No its not the beta and im on software version 14.2. Thanks for helpin out :)

1 Like
#6

No prob! This is quite odd, have you had any issues with other apps where you connect to a network? Such as Among Us, Minecraft realms, or similar games?

#7

lol I agree, no not with any other apps and the only other games I play on my phone are NBA live and Madden. But all apps are functioning properly

#8

Ok, have you tried the other servers and/or solo?

1 Like
#9

oh this happens before I even am able to click anything. So like I click infinite flight I get to the home screen then that pops up its not like I select an aircraft and then press “fly” it happens before. Which is quite strange imo

#10

You may have done this, but have you checked on your subscription?

1 Like
#11

umm hmmm, My subscription is on a yearly renewal and it renews next in February.

Like I said in the past 3 days it has happened 17 out of 20 times opening the app - that is an approximation

#12

Hmm 🤔 Did you check to see if IF is updated to the most recent version? The latest hotfix?

#13

Yea IF is updated completely. (including the hotfix

#14

I’m puzzled. How do you sign into your account? Google, Facebook, etc.?

#15

um I have not signed into IF in years (cause its on auto signin ). Google tho

#16

Try signing in an out of it on the IF app. Could need a “refresh”

1 Like
#17

Okay sarg, I will try and report back

1 Like
#18

Ok! I’ll try to help as much as I can

1 Like
#19

Alrighty, I just tried 3 times. The first time I got in, the second I did not and the third I did. idk rly… maybe wait for seb in the morning

I appreciate all your help though! :) :)

1 Like
#20

So we’re getting close! 😂 With your google account, go to your actual account page and see if you need to update anything such as security preferences

1 Like