Unable to find account

Infinite flight now just doesn’t recognise my account, although I have an active subscription and can’t sign in to my account. Any ideas why this is happening?

1 Like

Try a device restart

1 Like

Thanks, but that didn’t work either

1 Like

Could you try following these steps:

Get Pro -> I already have an account -> Restore default account

2 Likes

Tried that and unfortunately that has not worked

1 Like

Also on the app store to download the game it costs £1

1 Like

Have you changed Apple-ID or something recently? That would explain that it costs as well as the app not being able to detect your sub.

2 Likes

No I haven’t changed apple id recently

1 Like

At any point then?

Either way, found your account, pressed a button and now it should work :)

1 Like

I haven’t changed apple id in 7 years and it still won’t work

1 Like

The subscription should.
But if you’ve uninstalled the app and it’s asking you to pay to reinstall, it is not something we can do something about unfortunately.

If it’s purchased on the same Apple-ID, you should be all good and just proceed. The store will tell you that you’ve already purchased the item and download it anyway :)

1 Like

I have gone in to rebuy the app where it redownloaded to v20.2 (free as recognised account) but the subscription is still not there. I really appreciate your help.

1 Like

Really?
It should pull the account up for you immediately.

What is the callsign of the account you’ve signed into?

1 Like

It still tells me I’m grade 1 with a random callsign

1 Like

Tap “Switch account” and then sign in with your Google account :)

1 Like

Unfortunately it still doesn’t recognise it

I have then tried to buy the online again and it recognised that I have paid for a subscription but “an unknown error occurred”

1 Like

Which Google account are you signing in with? Just include what’s before the @

1 Like

oct665g (10 characters)

1 Like

@Haribo - easy with the likes. No need for more notifications than we already get.