Unable to connect to live servers

As title says, unable to connect to live servers. I’m using a Samsung Note20 ultra with 5g. Every thread on the issue mentions wifi or connection problems, so to clarify I don’t use wifi and my connection is more than okay. I’ve Uninstalled and reinstalled the app, changed servers, restarted my phone, and so far nothing works, it just fails to connect to the live server. Every other connection status is green. I’m so close to being a grade 2 and I can’t because my landings don’t count unless on a live server.

Have you tried resetting your devices network settings? This applies to both cellular and WiFi:

  1. Navigate: Settings Settings icon > General management > Reset .
  2. Tap Reset network settings .

Follow the above steps after closing Infinite Flight and then relaunch the app once you’ve reset the network settings.

1 Like

Unfortunately this didn’t seem to make any difference.

Hello!

We’re sorry you are having issues connecting to our servers. Please understand that while devices may be the same, the network configuration may be different between users.

Please try the following to resolve your connectivity issue:

Reboot your device

This should always be the first step to resolve any issue. Sometimes the server issue is temporary so waiting a short period of time and/or rebooting may help.

Switch between network types (WIFI/Cellular)

If you are on wifi, try cellular if you can. If you are on cellular, try a wifi connection and see if it is any different.

Try a different network

For troubleshooting, try a different network and see if the results are different.

Toggle airplane mode

– Shut down IF
– Go into airplane mode on your device for 40-60 seconds
– Turn airplane mode off. This causes your device to reconnect to your network and solves the problem for some.

VPN or Proxy

Ensure you are not on a VPN network or behind a proxy. These will often block the necessary UDP ports for a successful connection to the live server.

Reset device network settings

iOS

Go to Settings > General > Reset > Reset Network Settings. This also resets Wi-Fi networks and passwords, cellular settings, and VPN and APN settings that you’ve used before.


Android
From the Home screen, navigate: Apps icon Apps icon > Settings > Backup and reset
Tap Reset network settings.
Tap RESET SETTINGS.
If applicable, enter the PIN, password, fingerprint or pattern then tap RESET SETTINGS again to confirm.

Update wifi DNS settings

In some cases you may need to update your devices DNS settings on wifi to use google’s DNS.


iOS
Here’s how to change your iPhone’s DNS servers:

  • From the iPhone’s home screen, tap Settings.
  • Tap Wi-Fi. The available wireless networks in range of your iPhone appear, as shown below.
  • Find your wireless network in the list, and then click the arrow.
  • Tap the DNS field.
  • Delete the current DNS servers, and enter the new DNS servers. (If you enter more than one DNS server, be sure sure to separate the servers with commas.)
  • To use Google DNS, enter 8.8.8.8 and 8.8.4.4
  • Re-launch IF

Android

  • Open the Settings on the device.
  • Select “Wi-Fi”.
  • Long press your current network, then select “Modify network”.
  • Mark “Show advanced options” check box.
  • Change “IP settings” to “Static”
  • Change DNS1 to 8.8.8.8
  • Change DNS2 to 8.8.4.4
  • Press “Save” button, disconnect from the network, and reconnect for changes to take effect.

The DNS can only be changed while on WIFI.


Please make sure you try all the listed steps as described above.


If you have tried all of the steps above, please reply to us with the following information:

  • Your device model
  • Your Infinite Flight version (This can be found in the top left corner after tapping “About” in the app)
  • Connection type, cell/wifi. If cellular, please name the network provider (Verizon, T-Mobile, etc)
  • Country you’re currently in
  • Please list any of the steps above you have already tried and their results.

Thank you!

3 Likes

Galaxy Note20 Ultra 5G
21.2.1
Cellular - T-Mobile
United States
Reboot device, changing networks, airplane mode, wifi changes or updates, and network reset hasn’t worked.

Is it only on T-Mobile’s cellular service you’re experiencing this?

Is it for all three servers? (Casual/Training/Expert)

Yes T-Mobile is my only provider
Also yes, two servers fail to connect to live server, I don’t have access to the training server but I would assume it would have the same outcome.

Which two servers?

There’s been an issue with T-Mobile specifically but it’s been years since i saw that one. They were using an odd network configuration that didn’t play nice with our infrastructure. But since that’s been dead silent for a long time, we thought that they had rectified it.

2 Likes

The casual server and expert server is what I meant by “two servers”.

I read T-Mobile was under investigation for a number of shady decisions and throttling but I stopped having issues a few months ago so I assumed they got control over things. Well if it’s T-Mobile’s fault that’s a bummer, every other game I use or install works fine.

I just wanted to update, I installed NordVPN and that actually worked. I can now play on live servers again, unfortunately that’s another subscription just to play the game but if it works it works.

This topic was automatically closed 3 days after the last reply. New replies are no longer allowed.