Device: iPad Air (2022)
Operating system: iOS 17.4.1
Reposting as unaddressed.
I have continued to experience this and it has now become worse - I just had to end a flight after landing because my touch controls wouldn’t work.
The screen becomes fully unresponsive and none of the controls work because touches aren’t being registered. This only occurs in Infinite Flight.
Hi!
Sorry to hear you’re experiencing issues.
This seems like it’s a device issue.
Have you tried rebooting the device?
You could also try offloading the app and reinstalling it.
That way you don’t loose anything.
On your device go to Settings → General → iPad Storage → select Infinite Flight and tap “Offload App”.
After that tap “Reinstall”.
Let us know if that changes anything.
I restart before every flight and have already tried offloading the app.
I would likewise assume it’s a device issue but I can use the iPad all day for other tasks with no problems; however, when using Infinite Flight for a while, it begins to occur. I don’t think I’ve experienced it during the beginning of a flight either - it seems to start later. Maybe when entering busy airspace?
Hi, do you have any notable sensation of heating increase as your IF session progresses?
I do notice the device becoming warm when at a busy airport, but it seems to be a non-issue; I experience no lag. I also haven’t always experienced this problem with the touchscreen - I want to say it began after the A380 update.
And your screen protector doesn’t cause any issue with other applications? Any other application causing any touch screen issue at all, however minor?
And you don’t notice any difference between sensitivity to the problem based on screen touch location? For example, more edge related vs closer to the center etc.?
I don’t use a screen protector.
And no, I can be at university all day using Goodnotes (which itself is a demanding application) and I’ll experience no issues whatsoever.
Recently used the same iPad nonstop for about 8h of a real life flight and had no issues with it being on for a long time. It’s only when IF is in use do I experience the touchscreen issues.
Ok, thank you for your replies. I’m out of ideas at the moment. Maybe the support team can come up with something additional. I’ll see if anything comes to my mind after thinking about it a bit more…I hope your problem gets resolved.
…but I’m now less inclined to believe it is a screen-touch hardware issue.
I did find some search past reference to goodnotes and touch screen problems. But I don’t have enough knowledge to determine how relevant that may or may not be.
This makes it seem like it’s a device issue, but I have no idea why this would only be happening with IF. I can’t imagine only the touch part “freezing”.
I’ve never experienced this with any device and, as far as I know, there haven’t been any similar reports.
@Jan, this appears to be a similar issue:
It’s now affecting every flight. I’ve tried cleaning the screen, restarting the device, offloading IF, deleting IF… the issue persists.
It seems to have something to do with entering 3D airports/runways and/or busy airspace; in my last two flights, I’ve experienced it when on final approach to a busy OMDB and when entering the runway and taking off from a busy KIAH.
It seems several issues are reported by users using an iPad Air 5. 🤔
Hey is this occurring while on charge?
Similar stuff happens on my IPad Pro if it is charging while flying. Only happens with IF haven’t been able to reproduce anywhere else.
I also thought this but all my takeoffs and landings are performed with my iPad unplugged. Maybe it’s the opposite and rather it’s something to do with the device no longer being charging? I’m not sure.
I want to say it’s related to busy airports with a high volume of multiplayer traffic. I just landed into Istanbul with 2 other aircraft on the ground and experienced no issues. But landing or taking off from busy airports seems to cause the issue.
I think from what I’ve tested, for me, it seems to happen when the device is hot and I’m in a busy airspace or airport. Cause it just happened unplugged too.
Can’t really figure out anything else just that it mostly affects medium-long haul flights.
Yep, sounds like what I’m experiencing - same circumstances.
I want to say I began noticing it after the A380 update? Not sure exactly though.
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