Topped-up subscription and it went making a new account

Support
1

I think I’m in an uh-oh situation here… dunno how this could happen in my 3rd year sub purchase🤦

Steps I took was:

  1. Topped up android google play balance
  2. Open IF - Chose “I have an account”
  3. Resulting in message: User already exists.
  4. Restart IF - Clicked on payment and then chose IFC acc
  5. Resulting in endless spiral thingy
  6. By now I’m beginning to doubt myself… how did I always log in to my monthly sub??
  7. Restart IF - Clicked on payment and then chose google to log in. This must be it!
  8. Voila, I get pro, as a totally new user: N399LS - Grade 1

Is it possible to shift the unwanted new me (N399LS - Grade 1) to ol’ me (Capt JJ - Grade 3). Any help will be much appreciated. Thanking the Infinite Flight support team in advance for your time and considerations, have a great week, cheers!

2

I think Seb will be able to do this, if you send an email to [email protected] or send him a PM, he’ll be able to resolve the matter for you.

1 Like
3

Just did that, hope there are solutions, thanks for your suggestion!

Btw I thought this category was made to report things like this, among other things? (cmiiw).

4

Yeah, but for privacy reasons, it’s best that you handle these situations in private (which is why Seb handles these conflicts in PM). There’s no issue with asking in public, though - that’s the purpose of this forum ;)

1 Like
5

I see…
A final thank you for you before this thread shall be closed, as suggested it’s currently being handled by support team via email.

See you in flight, cheers!

6

Had the same issue once, Seb indeed fixed it in no time 👌

1 Like
7

Working on it :)