The game was not installing

[shaik_zaker]

In my smart phone the game was not installing

[Starley]

Hi!
Could you please provide more information? What is your device?

[MackenzieRodgers]

Hello @shaik_zaker,

So that we can better assist you, please refer to the topic and quote from the topic below.

How to make a support request.

This is where you should ask questions about any issue you are having with Infinite Flight. Please read the following before opening a support topic so we can help you best. Include as much detail or steps to reproduce the issue as briefly as possible. Please include: ATTENTION: Please do NOT reply to this category description post with a support request. You must open a new Support topic or private message with the information below. Thank you. New community members with low Trust Levels …

"Device brand, and model as well as current operating system version i.e. iPad Air 2 iOS10, or Samsung GalaxyA7 Android 5.0 etc.

Note any modifications, ‘rooted, or jailbroken’ custom ROM, or third party apps installed such as screen recorders, etc.

Screen shots are welcome.

Include briefly the steps you’ve taken to troubleshoot without success. Such as ‘restarted and reinstalled app without resolution’"

[BobbyRobert]

Also, is there enough storage on your device for it to download? It’s one of the larger apps I have in terms of storage.

[Marc]

Follow this instructions, it would help us to help you.

@MackenzieRodgers

"Device brand, and model as well as current operating system version i.e. iPad Air 2 iOS10, or Samsung GalaxyA7 Android 5.0 etc.

But here is some general information:

• Check if enough storage is available. For the very basic version you need around 200MB
• Check if your operating system is supported by IF

Here you can find the minimum system requirements:

@Tyler_Shelton

Our minimum device requirements have recently changed due to the rapidly evolving features of Infinite Flight which require greater device performance and specifications to smoothly operate. To ensure the best possible experience we recommend that a device has at least 1GB+ of internal device memory (RAM). Our mission will be to continually optimize performance, however the bar must be raised with future features in mind.

iOS Requirements:

64 bit device
iOS 10 operating system or later
Click here to see full list of iOS devices supported at this time

Android Requirements:

Android 5.0 (Lollipop) operating system or later
Device must support OpenGL ES 3.0 (Check here.)

Note: Due to large variety of Android devices there is not a specific list of supported devices. Customers with devices that are not supported at this time will receive a message on the Google PlayStore when attempting to download the latest update for Infinite Flight to advise that the device in use is not supported.