According to a survey conducted by UK consumer news company “Which?”, London Luton airport (LTN) is the worst airport in the United Kingdom. This is the third year in a row that the airport has received the title of worst airport in the UK. The disastrous customer service, queues at passport control and poor facilities placed Luton airport as the worst overall airport in the Which? survey with a dismal customer satisfaction score (35%). The airport pales in comparison to London Southend airport’s 84% customer satisfaction rating
Nick Barton, the airport’s CEO, responded, pointing out that the airport has been working to improve passengers’ experiences. The airport recently opened 30 new shops and restaurants and added nearly 1,000 new seats throughout the terminal and doubled the size of the security checkpoint.
Leading the way as the best airport in the UK, for the second year, is Doncaster Sheffield (DSA) airport with an outstanding customer score (87%). Passengers praised the airport’s short queues, facilities and speedy baggage reclaim process. However, these qualities are fairly common at smaller airports.
The editor of the story concluded that in the UK, traveling through smaller airports is the way to go. It means higher quality airports and less lines for things like check-in and security.
The article also discusses the customer reviews of London Heathrow Airport (LHR), which received a customer satisfaction rating of 63%. Check out the full article to hear more about LHR.
What do you think about these ratings? Do you agree? Do you disagree? Tell me what you think!
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