Many times, the IFC is the first place users turn to when they’re having technical issues with Infinite Flight. And often, the community is able to help solve the problem, which is great!
However, there are also many support topics that say something like:
- My app crashed pls help!
- Boeing 737 isn’t working right what’s wrong??
While this is not necessarily the fault of the user posting the topic for not knowing what information to include, it also does not provide enough information for community members to help. These topics then have a ton of responses asking for the device, operating system, and various Infinite Flight settings.
I think it would be helpful to have a brief template for the #support category, similar in nature to but less demanding than what we saw in Open Beta earlier this year. It could ask for the user’s device, operating system, Infinite Flight version, graphical settings, a summary of the issue, and an area to post screenshots if necessary.
Although this would obviously not solve everything, I think it would help narrow the more common issues down quickly and allow community members to give answers without 5 separate messages for device, settings, etc.
Let me know what you think about this idea!