Template for support topics

Yes I think there should be a template for the support category too, it would make things a lot easier when making support requests.

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Template that’s the word I was looking for 😂

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Almost 90% of the #support topics don’t include Device, OS, and IF Version 😂. So this is definitely needed

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@philippe can we put in a template like this for #support?

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Oh god YES! Great idea!

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There’s already topics like this if you didn’t know:



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But I think this topic is better because people may forget to include something. This sets the guidelines.

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You don’t understand.

We’re talking about Templates. Pre-written text that’s already there when you try to post something.

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Oh, sure. Can you even set that?

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We really do need some sense in the #support catorgy, thank you for this @Brandon_Sandstrom, much needed :)

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Yes. We use them in some other categories

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Yes, like in #live:events.

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Not sure if Infinite Flight version is to much use though… Many people haven’t got a clue how to figure that out, and will just lead to more confusion.

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The reason we didn’t put a template there is because we didn’t want to deter ppl from reporting issues. The support category is often the first category where ppl will post.

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Maybe just phrase it in a more simple manner e.g “Have you updated to the latest version of Infinite Flight yet?”

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There has to be some sort of middle ground though. Most the time it takes people 20-30 minutes to get the information out of them to properly help, with what they have going on.
I don’t want to deter people from reporting issues they are having either. Just a way to help us help them quicker.

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Nice idea, I think it will be very helpful and professional!

Agreed Brandon. I think a template might actually make it a little simpler and less confusing for both the OP and the members trying to help them.

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But as you can see everyone used Events prefilled thing in the right way.

Why not use my example ?
Don’t understand why this can’t be implemented. People would stop asking “add devices infos pls”

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