We need to have a template for when people create a support topic, like those in the other categories. Let’s face it no one reads how to do things properly before they do it.
##Device iPhone SE
##Operating system iOS 10.2.1
##Infinite flight version 16.12.0
##Description of the problem description of the issue
##More information pictures of settings, glitch, or any other relative information
I’m not saying this is what it is, I’m saying something should be there for them to fill in the blanks.
Not sure if Infinite Flight version is to much use though… Many people haven’t got a clue how to figure that out, and will just lead to more confusion.
The reason we didn’t put a template there is because we didn’t want to deter ppl from reporting issues. The support category is often the first category where ppl will post.
There has to be some sort of middle ground though. Most the time it takes people 20-30 minutes to get the information out of them to properly help, with what they have going on.
I don’t want to deter people from reporting issues they are having either. Just a way to help us help them quicker.