So, I know this may sound like a bit of a rant, but I have a few problems with the #support Category. First, some problems I see on our end. Clearing Scenery Cache isn’t magical. Sometimes there are problems with the app. An uninstall and reinstall won’t help with those things too (most of the time), and if someone has tried the problem (eg. spawned in at an airport) and gotten the same result, please don’t suggest it. Another thing is that we don’t let people try our suggestions, because we are too busy throwing new ideas out. Next up, a (partial) fix.
I believe that one way to help this is to provide a template for topics in the #support category. I know that this is possible, because there is one in #live:events. While there is a pinned topic in the #support category, it is only pinned for that category, and if someone has a problem with the app, chances are they will skip that step, and just create the topic. I am proposing that it gives you these prompts:
Any Fixes Tried:
Another fix was touched upon in the rant above. If you’re not sure you can help, and just are going to say “Have you tried clearing the scenery cache?” When it has already been suggested/is a problem with the aircraft, Just don’t post.
Thank you for reading my rant. If you have something you want to say, leave a comment. I don’t care if it is supporting this topic or against it, but I do want to hear what you think. If you have suggestions, I may add them if I see fit.
Edit: Added the “just don’t post” section to the solutions area, as it seems to have been suggested a lot.