Support FAQ - Please read this before posting!

Please read before posting in #support or contacting support staff:


In this topic you will find answers to common questions regarding technical issues for Infinite Flight. Please have a look and see if your question is answered here. Always be sure you have the latest version of Infinite Flight downloaded from your app store and that your device is up to date.

Trending Support Items:

iOS 14.2 Beta
Users that have downloaded the iOS 14.2 Beta may experience issues with Infinite Flight at this time. We’re currently monitoring the situation but are not planning on any fix for this at this time, since 14.2 is still a very early Beta. If the issue remains once we gets closer to 14.2, we’ll make sure it will be fixed before it’s publicly released.


FAQ articles:




If you can’t find the answer to your question in any of the articles linked above, please send an e-mail to support@infiniteflight.com with as much details about your inquiry as possible. You may also post a topic in the #support category where you can get assistance from our community users.

Thank you!

131 Likes
App crashing after update 20.1
IOS still crashing
App Crashes
777 app crash
I got disconnected on the Atlantic
Active Subscription Not Found (20.1)
App keeps crashing none stop
The app keeps crashing
20.1 for me so far
I Can't run the app
Game crashing still obviously not fixed
App not Updating correctly, deleting account, and not being able to contact ATC
App crashing
App crashing time after time
Game crashes
Procedures labels
App slow to respond when moving around
Short haul / crashed
Overheating device and lagging
App Crashing
Still cant load in
Still having problems
Game Crashes when attempting to file FPL
Lagging After Update?
Crashing on long haul
Still getting long haul crashes
Device crashing
Fix 20.1 issues
Fix 20.1 issues
iPad Crashing at the worst times
Crashing problem
App crashes after 20.1
Unable to login after 20.1 update
Crashing problem
20.1 Crash
App keeps on crashing
2 game crashes within 2 days
App Crashing
Problemas con la aplicacion
Plane cut out
Simulador se desconecta
Slow game after update 20.1
App keeps crashing
A small break from IF
App crashing during landing
No flights!
Welcome to the Infinite Flight Community
Fix for crashes
App Crashing After Takeoff
App Crashing After Takeoff
No flights!
Is hiding Airspace on map is a solution to avoid app crashes? (apparently works, hotfix is coming)
Constant crashes on descent
Lagging after update
App keeps crashing after 20.1 update
Falling through the ground
737 Engine Glitch
Crashes in 20.1
Downgraded to grade 2 for no reason
App crash 20.1
Flight crash
Long loading problem
My app keeps crashing
Vnav crash
Application crash
Stuttering in game
How to record flight without screen blacking out
Game crashed
Device Compatibility Thread 20.2 - Built By Us For You!
IFC Feature Request- Support Template
App not opening
Bug Report
The new update still crashing
20.1 Cannot enter the game?
App won’t open
20.1 Update Crashing
20.1 Update Crashing
Grade issue
20.1 update issues
How do I decrease my chances of crashing
I'm still having issues with game crashes
20.1 Update Crashing
My Device keeps on crashing
App crashing