Support FAQ - Please read this before posting!

Please read before posting in #support or contacting support staff:


In this topic you will find answers to common questions regarding technical issues for Infinite Flight. Please have a look and see if your question is answered here. Always be sure you have the latest version of Infinite Flight downloaded from your app store and that your device is up to date.

Trending Support Items:

  • "Gates and/or Stand Guidance doesn’t work at airport XXXX" - this is most likely due to the airport not having the functionality yet. Please make sure that it does before reporting issues with it. It’s listed here, above the 3D airport map: (Infinite Flight 22.1)

  • "The time zones are off by 1 or 2 hours" - We’re aware of this issue which is related to daylight time savings. Investigation ongoing.


FAQ articles:

If you can’t find the answer to your question in any of the articles linked above, please send an e-mail to support@infiniteflight.com with as much details about your inquiry as possible. You may also post a topic in the #support category where you can get assistance from our community users.

Please be aware that all support provided via the #support category is provided by fellow users. Moderators & Staff may assist when possible. All official support is provided via email at support@infiniteflight.com



Thank you!

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App crashing after update 20.1
IOS still crashing
App Crashes
I got disconnected on the Atlantic
777 app crash
Plane cut out
Active Subscription Not Found (20.1)
I Can't run the app
The app keeps crashing
20.1 for me so far
Aircraft Sinking On The Ground
Game crashing still obviously not fixed
Still getting long haul crashes
Lag On IOS device
App not Updating correctly, deleting account, and not being able to contact ATC
App keeps crashing none stop
App Crashing
Still cant load in
Still having problems
Game Crashes when attempting to file FPL
Lagging After Update?
Crashing on long haul
Device crashing
Fix 20.1 issues
Fix 20.1 issues
iPad Crashing at the worst times
Crashing problem
App crashes after 20.1
Unable to login after 20.1 update
Crashing problem
20.1 Crash
App keeps on crashing
2 game crashes within 2 days
App Crashing
Problemas con la aplicacion
Simulador se desconecta
Slow game after update 20.1
App keeps crashing
A small break from IF
App crashing during landing
No flights!
Fix for crashes
App Crashing After Takeoff
App Crashing After Takeoff
No flights!
Constant crashes on descent
Lagging after update
App keeps crashing after 20.1 update
Falling through the ground
737 Engine Glitch
Crashes in 20.1
Downgraded to grade 2 for no reason
App crash 20.1
Flight crash
Long loading problem
My app keeps crashing
Vnav crash
Application crash
Stuttering in game
How to record flight without screen blacking out
Game crashed
App not opening
IFC Feature Request- Support Template
What’s wrong this week
Jet disappeared into ground
The Troubles of #Support Topics
Glitching runway lights
Problems with lights
Game crash at Frankfurt
Game crashing on Final
IF keeps on crashing
ATL Gates don't allow aircraft to spawn
Crashing problems
Crashing issues
Tab A7 Lite Crashes
Aircraft body see through
At which airports is stand guidance available?
Time zone wrong
Issue with Time Zone in Infinite Flight EDT
Is hiding Airspace on map is a solution to avoid app crashes? (apparently works, hotfix is coming)
Device Compatibility Thread 22.3 - Built By Us For You!
Time Problem
Guide to the Community
Subscription purchased on wrong account
Clock time issue (LFMN)
My game crashed
Bug Report
The new update still crashing
20.1 Cannot enter the game?
App won’t open
20.1 Update Crashing
20.1 Update Crashing
Grade issue
20.1 update issues
How do I decrease my chances of crashing
I'm still having issues with game crashes
20.1 Update Crashing
My Device keeps on crashing
App crashing
App crashing
App crashing time after time
Game crashes
Procedures labels
App slow to respond when moving around
Short haul / crashed
Overheating device and lagging