Support FAQ - Please read this before posting!

Please read before posting in #support or contacting support staff:

In this topic you will find answers to common questions regarding technical issues for Infinite Flight. Please have a look and see if your question is answered here. Always be sure you have the latest version of Infinite Flight downloaded from your app store and that your device is up to date.

Trending Support Items:

I’m unable to connect/disconnect ground services despite beacon etc. being off/on:

We’re aware of the emergence of this issue with 23.1 and are working on fixing it as soon as possible. There’s no current workaround to “fix it” while in the current session, but there are ways to avoid it all together:

  • Make sure Automatic Engine Start is DISABLED in settings
  • Start from a gate always, and don’t use Take Off/Short Final modes in Solo.

Hotfix (23.1.1) for this is out on Android since March 24th and can be found as an update in the store. iOS is pending approval and should hopefully be out really soon depending on Apple.

FAQ articles:

If you can’t find the answer to your question in any of the articles linked above, please send an e-mail to with as much details about your inquiry as possible. You may also post a topic in the #support category where you can get assistance from our community users.

Please be aware that all support provided via the #support category is provided by fellow users. Moderators & Staff may assist when possible. All official support is provided via email at

Thank you!