Over the past few weeks, I have seen plenty of support requests that just say 'HELP!!! GLOBAL ISNT WORKING!!! So when thinking about how to help mitigate this, I remembered #live:events gives you text that is already appearing when you click on ‘+ New Topic’
#live:events says:
Excuse the summary, I don’t want this thread too big…
Summary
Server: Training
Region: San Francisco Bay Area
Airport: KSFO
Time: 0800Z
NOTAM: Add important event information here
If we could do the same in #support it would make the first fifteen posts of ring around the Rosie trying to find out what exactly was happening and what device it was on inexistant.
Anyway, I think this same text should be added to #support, something along the lines of:
Device Brand/Model:
Operating System:
Describe the Issue:
Describe Steps to Reproduce the Issue
Modifications to Device (Root, etc.)
Screenshots
*Remember, these can be tweaked to whatever the moderators think is best
I honestly think this will fix the issue, at least somewhat :) if anybody has thoughts on this, please elaborate!