Hi everyone, I would like some advice regarding a Level 2 violation I received at Brisbane. I was instructed to switch to Brisbane Tower, and I immediately tried using the frequency-change shortcut directly from the ATC message. When that did not work, I tried the airport ATC icon and then attempted to change the frequency manually through the map. However, the frequency change would not register despite multiple attempts.
At the same time, I was experiencing severe network instability, with my device rapidly switching between 4G and 5G and the connection speed dropping extremely low. I could still hear the controller’s incoming instructions, but my attempts to change frequencies did not appear to go through. I was stopped during this time and was not intentionally ignoring ATC.
I have already contacted the controller to explain the situation. Since this was my first Level 2 violation and appears to have resulted from a technical issue, what would you suggest I do? Is there any possibility of having the violation reviewed, or should I simply wait for the controller/IFATC team’s response? Thanks for any advice.