Hi I have a problem with my subsciption. My google account is xxxxxx. And I used to use the google account to login. But when renewed and paid for 1 month it created a new account so all my stats are from zero I just realised that today. So my payment didnt go on the google account (N671UA) even if I paid from the google playstore same as before. The new account that have been created without with this last payment is (N518NK), I dont know how this happened I tought by paying a subsciption it was going to be automatically on the google account but as I say for this one there is no active subsciption and that s the one I used to use and all my stats are there. So please could you do something.
Don’t worry, this issue can be fixed. But firstly, please edit out your e-mail for security purposes.
I recommend PMing @schyllberg (support specialist) as he can help you. He many not reply immediately, but he will help you work around the issue.
Also, Welcome to the Forum!
If you purchased a new subscription or renewed an existing one but cannot access your online account please try the following steps:
- Sign out of your Infinite Flight account (tap your name in top right corner, then “Logout”), if you are signed in.
- Restart your device
- Open Infinite Flight
- Tap “Fly Online!”
If you’re unable to access your subscription after completing the steps above please try the following:
- Uninstall Infinite Flight from your device
- Restart your device
- Install Infinite Flight from App Store again
- Tap “Fly online!”.
The app should then display the account that holds your subscription based on the information found on your Apple-ID.
If you are still unable to access your subscription after completing the steps above, please send an e-mail explaining the steps you’ve already taken as well as the information below to firstname.lastname@example.org
- Display Name and Callsign
- Complete Purchase Receipt showing date, item, and item number (Beginning with GPA if Android User)
Here’s more answers to FAQ
Thank you ! I emailed email@example.com and I m waiting for their answer.
No point in following any steps as there’s already a second account created :)