Hello, I bought infinite flight subscription on June 30, I stopped the subscription immediately after to have it only 1 month, and the subscription continued until July 30, I paid an extra month that I did not want.
Kind regards ,
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Welcome to the community! It’s possible that you canceled your subscription as the second one was starting, meaning that you were already charged for another one.
In the future, you can cancel it during your first subscription’s period. This way, the subscription will continue and you will not be charged again for a new one.
Did you purchase the subscription through an Apple device or Android device?
Sorry to hear that. Not sure on what to do, but positive someone can help. Welcome to the community!
Regarding refunds, please see the following;
Each store has their own policy regarding how refunds for an app, subscriptions, or in-app purchases are handled:
APPLE
iTunes policy is that all app sales are final. Infinite Flight is not able to provide refunds, but you may be able to receive a refund by emailing iTunes customer service making your request.
ANDROID
The Google Play Store offers a two hour grace period to request a full refund for any purchase. Following the two hour grace period all refunds need to be requested with the developer by providing a complete copy of the receipt which shows the purchase ID beginning with “GPA” along with a reason for the requested refund. Refunds are not guaranteed and will be reviewed on a case by case.
Cheers!
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Hi there.
Are you saying you were billed today for July to August 30th?
Handled via e-mail.