Subscription and account issues can only be handled by staff, and we’re available as many hours of the day as humanly possible. But that doesn’t mean 24/7, especially not on weekends. Email has always been our primary point of contact in terms of official support.
Might also be worth nothing:
Fortunately, it only took 2 hours and 45 minutes for your case to be resolved which is still quicker than last time (when you also emailed us) 