Subscription problems

A couple of months ago I bought the 12 month subscription and there was no problem at all. But last week I wanted to fly but is says I have to buy a subscription again. I don’t know why this is happening, hope I can fix it.

Hello @Matias7,

Welcome back to the community. Sorry to hear about this. For a sub issue like this I would advise contacting and they would be best to assist in these matters.

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I have already sent the mail, how long do you think it will take for them to answer?

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You’re welcome! While I cannot give you the specifics because that is unknown to me, I can say there is a fairly quick turnaround. I imagine you’ll have an answer/resolution soon.