Subscription problem


#1


I need help i just re subscribed to my account they already took the money but the app keep saying. That i don’t have a subscription please help


#2

Have you tried restarting your app?


#3

Yes, i deleted the app and reinstalled but still . I will restart my phone to see if it solves the problem


#4

Can you please try the following:

  • Sign out of your Infinite Flight account (tap your name in top right corner, then “Logout”), if you are signed in.
  • Restart your device
  • Open Infinite Flight- Tap “Fly Online!”

#5


I was logged in to my Google account when I made the purchase but it looks like the app made another account for me and put the subscription there


#6


A completely new account


#7

Okay a staff member will have to transfer it over to your account then, please give them some time as I’m sure they are probably asleep right now. Apologies I can’t be of more help.

@schyllberg see above.


#8

Ok , thanks anyway for the feedback


#9

Next time, you could shoot an email to support@infiniteflight.com

Here’s Support FAQ 2019 - Please read this before posting! for more info- 5th one down. :)

Looks like they’re having some subscription issues, I purchased quite a while ago but apple isn’t processing it. Oh well.


#10

Hello!

I handled your e-mail to us just a few minutes ago. You should be good to go now!


closed #11