Subscription/Not Working

Jadarrius_Nelson · October 20, 2019, 1:24am

I purchased my subscription a few weeks ago and I have been doing a couple of flights. And it seemed to stop working. It’s saying that my subscription “expired” but when I visit the page it says it expire on the 22.

I need some help, I tried restarting the app and deleting the app and nothing work I just keep hitting a brick wall.

schyllberg · October 20, 2019, 1:25am

Hello!

That sounds odd.
What is your current callsign and display name?

Jadarrius_Nelson · October 20, 2019, 1:30am

My current callsign is N114AG. My display name is SpeedBird 335.

Wait I don’t know which is which but yea…

schyllberg · October 20, 2019, 1:32am

There’s actually no account matching that combination. I found 4 accounts with N114AG, but none with anything related and/or similar to Speedbird 335

Jadarrius_Nelson · October 20, 2019, 1:34am

Where can I find my display name, or callsign name?

schyllberg · October 20, 2019, 1:34am

In the app, on your account :)

Jadarrius_Nelson · October 20, 2019, 1:40am

I have that if that’s any helpful.

schyllberg · October 20, 2019, 1:42am

Thanks!

All looks good here.
Have you tried to simply restart your device?

Jadarrius_Nelson · October 20, 2019, 1:45am

I have tried many troubleshoot options before submitting this support ticket. Because I know the workers at IF be busy so I wanted to make sure non of the problems wasn’t on my end.

Troubleshoot Methods

I tried deleting the app and reinstalling it.
Check my internet connect and data.
I restarted my device.
I made sure my date and time on my phone was correct.

And nothing seem to budge after all the troubleshooting I did.

schyllberg · October 20, 2019, 1:46am

And are you signed into that account in the app right now? What does it show on the same page as you just showed me in the screenshot above? I assume it is from earlier since it’s showing an active subscription.

Jadarrius_Nelson · October 20, 2019, 1:52am

I’m currently signed into the account I made the purchase on. Because it says I have until the 22 of October until my subscription expires.

schyllberg · October 20, 2019, 1:53am

Oh, i must have totally misread your initial post. My apologies!

So this continues to happen when you’re flying, it says you don’t have an active sub when flying?

Jadarrius_Nelson · October 20, 2019, 1:59am

It’s okay everyone is human I completely understand, and yes every time I try to fly it says that I don’t have an active subscription. And other times it don’t even let me within the server.

schyllberg · October 20, 2019, 2:00am

When was the last time you tried?

Jadarrius_Nelson · October 20, 2019, 2:26am

The last day I actually tried was around a few days ago.

schyllberg · October 20, 2019, 2:28am

I checked our server logs just now, and i can see you launching the app and we’re verifying your sub as valid. So i would give it a go as soon as you’re able :)

Jadarrius_Nelson · October 20, 2019, 2:34am

So the problem is fixed? 😱

schyllberg · October 20, 2019, 2:35am

Well, from where I’m sitting… there is no problem :)

Jadarrius_Nelson · October 20, 2019, 2:51am

Okay I’ll try it now!

system · October 23, 2019, 4:42pm

This topic was automatically closed 3 days after the last reply. New replies are no longer allowed.