Subscription/Not Working

Support
1

I purchased my subscription a few weeks ago and I have been doing a couple of flights. And it seemed to stop working. It’s saying that my subscription “expired” but when I visit the page it says it expire on the 22.

I need some help, I tried restarting the app and deleting the app and nothing work I just keep hitting a brick wall.

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2

Hello!

That sounds odd.
What is your current callsign and display name?

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3

My current callsign is N114AG. My display name is SpeedBird 335.

Wait I don’t know which is which but yea…

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4

There’s actually no account matching that combination. I found 4 accounts with N114AG, but none with anything related and/or similar to Speedbird 335

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5

Where can I find my display name, or callsign name?

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6

In the app, on your account :)

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7

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I have that if that’s any helpful.

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8

Thanks!

All looks good here.
Have you tried to simply restart your device?

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9

I have tried many troubleshoot options before submitting this support ticket. Because I know the workers at IF be busy so I wanted to make sure non of the problems wasn’t on my end.

Troubleshoot Methods

  • I tried deleting the app and reinstalling it.
  • Check my internet connect and data.
  • I restarted my device.
  • I made sure my date and time on my phone was correct.

And nothing seem to budge after all the troubleshooting I did.

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10

And are you signed into that account in the app right now? What does it show on the same page as you just showed me in the screenshot above? I assume it is from earlier since it’s showing an active subscription.

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11

I’m currently signed into the account I made the purchase on. Because it says I have until the 22 of October until my subscription expires.

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12

Oh, i must have totally misread your initial post. My apologies!

So this continues to happen when you’re flying, it says you don’t have an active sub when flying?

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14

It’s okay everyone is human I completely understand, and yes every time I try to fly it says that I don’t have an active subscription. And other times it don’t even let me within the server.

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15

When was the last time you tried?

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16

The last day I actually tried was around a few days ago.

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17

I checked our server logs just now, and i can see you launching the app and we’re verifying your sub as valid. So i would give it a go as soon as you’re able :)

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18

So the problem is fixed? 😱

19

Well, from where I’m sitting… there is no problem :)

22

Okay I’ll try it now!

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24

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