Subscription not found (still)

My live subscription is still not found😭😭😭😭😭😭😭😭😭😭😭😭😭😭😭😭😭😭😭

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did you buy subscription?

Yes, about 10 minutes ago

Try to check

I did. And I logged in

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Servers were down 15 minutes ago, you should try again, and David looks at all posts in the support category I thought.


Swang told me to tag him and I tried again and it still doesn’t work😭😭😭😭😭😭😭

Oh sorry about that then:)

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What is the device?
This kind of thing will be best handled through our User Voice page. Go to then select β€œContact Support”

Open a ticket with specific device make, model and current operating system version.
A copy of the electronic receipt from the store the purchase was made, full user name and last known call sign are needed if it’s Apple. There is a problem with Apples receipt verification system that sometimes will fail to validate a purchased subscription.


Don’t tag me please. :)


Ok sorry :)

Ok, thank you I just sent a message ;)

I don’t understand. Am I supposed to purchase live again?

99.999999999% of all similar issues are usually caused by the user not using the same Facebook or Google account he purchased the subscription with.


Will there be an update for a fix?

I think that’s a personal problem lol. Not a technical one… (Check your accounts)

What do you mean?

What Philippe said, it’s a user error. It isn’t a system error.

Ok, I’ll try with my dad’s iPad