Subscription issue

Support
1

Hello Support Team,

I’m experiencing an issue with my subscription. I was in the middle of completing a four-leg flight session from LFPG to OMDB to LFPG to WSSS and back to LFPG when I was unexpectedly disconnected after many hours of flight time. The error message displayed was: “No active subscription.” However, I have an active subscription, which renewed automatically without any issues.

Could you please explain why I was disconnected? Is this a normal occurrence? The timing is especially confusing since the error appeared just as I received the notification confirming my payment.

Thank you for your assistance, as this interruption has been quite frustrating.

Galaxy Tab S9 Ultra
Latest Android + SUI
Latest Game version

2

Hello!

It looks like your subscription renewed during your flight.
Normally that’s not a problem, unless the active app session has been really long. And in your case, just the flight itself was 37hrs+ when it happened.

So, just unfortunate timing in this case.

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3

Hello,

Thank you for the quick and clear response.

Your explanation makes perfect sense, and I appreciate the detail. It’s reassuring to know that this was simply a case of timing due to the length of the flight.

Thank you again for your assistance and for clarifying this for me.

Best regards, LaTrixtance.

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