Subscription issue

Hi guys i have a issue with the subscription I buy a subscription and now I can get in to pro I don’t know why so I got to apple support for a refund but couldn’t do that so it took my money
I have tried to restart the app it didn’t work

System iOS 15.5

Hello, have you tried following the steps provided in the Support FAQ - How To Manage Subscription :

How to Manage your Subscription

If you decide to install Infinite Flight on a different device, your subscription can be passed over provided you are using the same Apple ID (for iOS) or Google Play account (for Android) that the previous subscription was purchased on.

If however, you are no longer using the same platform (i.e. iOS to Android or vice versa), or using a different Apple ID/Google Play account, then you will need to link your Community Forum Account first for it to be recognised. To do this, follow the steps below:

Step 1

If no active subscription is detected, the “Get Pro” button will be displayed in the top right hand corner of the Home Screen, tap it

Step 2

The subscription page will be displayed, from there, tap “I already have an account” in the bottom right hand corner of the screen

Step 3

Tap “Sign In with Infinite Flight” and login to your existing Community Forum Account

If you are still unable to access your subscription after completing the steps above, please send an e-mail explaining the steps you’ve already taken as well as the information below to

  • Display Name and Callsign
  • Device
  • Complete Purchase Receipt showing date, item, and item number (Beginning with GPA if Android User)
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