Subscription issue

Support
#1

Hello, I renewed my subscription for Infinite Fight for 6 months, but now the problem is that money for 6 months has been deducted and it does not show that I’m subscribed. It still shows “Get Pro” button instead of showing me my profile.

Device : iPad Air 4th Generation
I have used the same iCloud account as before
My current call sign : Singapore 121
Community Forum Account : AvioBird777350

Kindly assist me.

#2

Have you tried to reboot your device? Close Infinite Flight and turn you device off and back on. This will solve most common issues. Then re-launch Infinite Flight.

1 Like
#3

Sure, I’ll try rebooting !! BRB…

Edit: No, nothing…still shows “get pro”

#4

Try this:

  • Tap “GET PRO”
  • Tap “I already have an account”
  • Tap “Revert to default account”

Be aware that it may not showing the account you’re expecting, but we’re mostly looking for where you sub is now :)

1 Like
#5

I tried but that didn’t work too…

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#6

Can you do the following then:

  • Tap “Settings”.
  • Tap “About”
  • In the top left corner, you’ll have app version + device info. Tap & hold there for a few short seconds until you’re prompted to send diagnostics. Please do so and let us know when you have.
#7

Okay…I did it sent you log.

1 Like
#8

Thank you!

It looks like you’ve cancelled the auto renewal. That’s what Apple is telling us at least?

#9

Yeah I did, but I paid again and auto-renewal is on right now

#10

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image1920×1334 111 KB

You can see it is ON

#11

The info that Apple are giving us isn’t saying this for some reason.

Inside IF, can you go to Settings → About, then press and hold on the text in the top left corner for a few seconds? It’ll ask you to send diagnostics, press Yes and let us know once you’ve done that. Thanks!

#12

Okay I did it again…log sent !!

#13

Thanks!

I noticed you’re using family sharing, are you the family owner?

#14

Yes, I’m the owner.

#15

Okay. It’s weird because the subscription isn’t showing up at all on our end from the data that Apple have given us. Let me look into this a bit more and i’ll get back to you

(also, sorry for making you send two logs! I saw Seb asked you for the log too, I completely missed that)

2 Likes
#16

Hey I completely understand, it’s okay sometimes machines make mistakes too. It’s all okay…I hope you fix the issue soon !! Thank you so much for assisting.

1 Like
#17

Really appreciate your patience. I haven’t seen this issue before.

Just a shot in the dark - can you try going to the Aircraft page, then press “restore purchases”? After that, if you could restart the app, then send diagnostics again, that would help. Thank you :)

#19

Yeah I did that what you said !! Nothing happens though after restoring…

#20

Restart the app now :)

Have you switched Apple ID at any point? Did you create the family account recently? It came up for us under a new receipt, which only happens if the Apple ID is changed. Definitely strange

#21

No I did not do anything !! Didn’t change ID too…