Hi I just purchased my subscription and it keeps telling me I don’t have any subscription with my account.
I need help thanks
Take a look at this…your answer is in there.
In particular you need this:
If you purchased a new subscription or renewed an existing one but cannot access your online account please try the following steps:
- Sign out of your Infinite Flight account (tap your name in top right corner, then “Logout”), if you are signed in.
- Restart your device
- Open Infinite Flight
- Tap “Fly Online!”
If you’re unable to access your subscription after completing the steps above please try the following:
- Uninstall Infinite Flight from your device
- Restart your device
- Install Infinite Flight from App Store again
- Tap “Fly online!”.
The app should then display the account that holds your subscription based on the information found on your Apple-ID.
If you are still unable to access your subscription after completing the steps above, please send an e-mail explaining the steps you’ve already taken as well as the information below to support@infiniteflight.com
- Display Name and Callsign
- Device
- Complete Purchase Receipt showing date, item, and item number (Beginning with GPA if Android User)
It’s not helping
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Ive edited my post with the specific bit you need
This is frustrating rn
Dont PM Tyler, @schyllberg is your man for this.
Just go through the instructions I posted carefully and it should help you - it won’t help you to get angry…
If it doesn’t help - talk to Seb or email support@infiniteflight.com
Just calm down…
I did and it’s still doing the same thing
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Did you do ALL of the steps including a reinstall?
Press Login…
Same again
Well I don’t know why thats not working - Seb can you help?
I really need some help
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