Subscription Issue

Hi I just purchased my subscription and it keeps telling me I don’t have any subscription with my account.
I need help thanks

Take a look at this…your answer is in there.

In particular you need this:

If you purchased a new subscription or renewed an existing one but cannot access your online account please try the following steps:

  1. Sign out of your Infinite Flight account (tap your name in top right corner, then “Logout”), if you are signed in.
  2. Restart your device
  3. Open Infinite Flight
  4. Tap “Fly Online!”

If you’re unable to access your subscription after completing the steps above please try the following:

  1. Uninstall Infinite Flight from your device
  2. Restart your device
  3. Install Infinite Flight from App Store again
  4. Tap “Fly online!”.

The app should then display the account that holds your subscription based on the information found on your Apple-ID.

If you are still unable to access your subscription after completing the steps above, please send an e-mail explaining the steps you’ve already taken as well as the information below to

  • Display Name and Callsign
  • Device
  • Complete Purchase Receipt showing date, item, and item number (Beginning with GPA if Android User)

It’s not helping

1 Like

Ive edited my post with the specific bit you need

This is frustrating rn

@Tyler_Shelton anyone fix this problem please?

Dont PM Tyler, @schyllberg is your man for this.

Just go through the instructions I posted carefully and it should help you - it won’t help you to get angry…

If it doesn’t help - talk to Seb or email

Just calm down…

I did and it’s still doing the same thing

1 Like

Did you do ALL of the steps including a reinstall?

Did reinstall and now look at what I’m seeing

1 Like

Press Login…

Same again

Well I don’t know why thats not working - Seb can you help?

I really need some help

1 Like

@schyllberg could you help him cuz I’m out of ideas…