Subscription isn't renewed

Hello Infinite Flight team! I am currently having a difficulty on the subscription isn’t renewing after successful payment

Can i have an explanation and the way to fix this
Thank you

Hey! Are you on iOS or Android? And are you using a credit card or any form of pre-paid balance (gift cards etc)?

1 Like

Im on Android and yes for the payment i used giftcard

Is it showing any kind of message when you try to log in to the app?

1 Like

It logged in like normal Infinite Flight

Then your subscription should be active and running, are you able to access the online servers and all airports as usual?

1 Like

No sir, in the main menu i can only fly solo and there is still Get pro sign. I tried to just resub again, and the google play said error u have already made a subscription

Try fully quitting the app and restarting it, if that doesn’t work, try restarting your device. It might just work.

(Also you might want to remove the “solution” check mark from this topic as it hasn’t been solved yet)

1 Like

Ok let me try that


After restarting my device and restarting the app completely i got this when trying to connect to my IFC account

Don’t worry, we can fix this :)

Give me a few minutes!

1 Like

Thank you, I’ll be waiting :D

Restart the app now :)

1 Like

It works :D Thank you so much @schyllberg for the assistance 🙏

1 Like

No worries! :)
May i ask, how did you renew the sub? It wasn’t automatically renewed, was it?

1 Like

Yes, i changed the payment method from. A payment app that i usually use to resub automatically, to Google play gift card

1 Like

Problem solved. We can close this now, once again thank you for the assistance

1 Like