Subscription Error

[Awoodbay]

I just purchased a one month sub for online and my bank & iTunes account was charged but there is no active subscription on my infinite flight account. If anyone know ps a fix for that I would appreciate it.

I’m returning to infinite flight after a bit of a break, I know how this community is about new topics (I searched for similar problems but I wasn’t successful) so sorry if this inconveniences anyone. Thanks

[Claudio]

Check the #support FAQ. A possible solution related to your problem can be found there.

[Awoodbay]

Looks like I had an error a lot of people had. It signed me into a random grade 1 account with my subscription but my original account still doesn’t have one. It looks like schyllberg switches account subscriptions for most people but I’m not sure if he still does.

[AviationJack]

https://community.infiniteflight.com/t/support-faq-2019-please-read-this-before-posting/230334/22

[Hamza.N]

@schyllberg will be able to transfer your subscription over. Simply wait until he contacts you either here or via PM.