Subscription Auto-Renewed

[Etrain]

Hello! Today I was charged $120 for my subscription auto renewal. As much as I’d love to enjoy love for another year, I don’t have the money for i, nor does my family. Is there a chance that the developers can refund / reverse this transaction for me?

[Matei27]

I think you can refund for 2 days after you renew/buy your subscription (on android).

[Etrain]

I’m on IOS, so I’d be dealing with the App Store.

[Matei27]

Well, im on android sooo i can’t help you.

[George_Alazar]

Contact Apple

[schyllberg]

Please see below :)

Support FAQ 2019 - Please read this before posting!

Please see below how each App Store handles refunds:

Apple: iTunes policy is that all app sales are final. We are not able to provide refunds, but you may be able to receive a refund by emailing iTunes customer service making your request.

Android: Google Play Store offers a two hour grace period to request a full refund for any purchase. Following the two hour grace period all refunds need to be requested with the developer by providing a complete copy of the receipt which shows the purchase ID beginning with “GPA”. Refunds are not guaranteed and will be reviewed on a case by case.

So yes, if you’re on iOS the only option is to contact Apple. We don’t technically have the ability to manage or even view any transactions when it comes to Apple.

[Mika]

You can go to the Report a Problem site and request a refund.