Stuck on loading screen

Kevin_Rumengan · May 31, 2018, 4:13pm

Why I stuck in loading screen, I’m waiting for 15 minutes

Chris_S · May 31, 2018, 4:14pm

Can you please provide more information?

What device are you on?
Wifi or cellular?
Are you using a VPN by chance?

Have you rebooted your device?
Does it happen on Solo mode?

Krasnimish · May 31, 2018, 5:41pm

Happening to me too Chris.

iPad pro
Wi-fi
No VPN
Started about 40’ ago
Have rebooted iPad
Problem remains on Solo mode

Chris_S · May 31, 2018, 5:43pm

See if that helps.

Krasnimish · May 31, 2018, 5:47pm

No go I’m afraid Chris!

Cbro4 · May 31, 2018, 5:49pm

What device are you running?

Krasnimish · May 31, 2018, 5:57pm

iPad pro. Not had any probs before

Cbro4 · May 31, 2018, 6:02pm

You tried everything Chris said? If that didn’t work, maybe uninstall and reinstall.

Krasnimish · May 31, 2018, 6:03pm

Yeah I did. Uninstall might have to be the thing. Thanks.

Krasnimish · May 31, 2018, 6:26pm

Uninstall worked. Thanks both.

Chris_S · May 31, 2018, 6:30pm

Glad it helped.

schyllberg · June 11, 2018, 11:07am