Something went really wrong

What happened was i had a account before, and it had a 787-9 and live subscription so today i downloaded the global update and everything disappeared- my 787-9 and live subscription. Please return it to me as a paid alot of money for them.

Please provide more information about the issue.
What device are you using for example?

It’s really hard to help when there’s so little information.

Try pressing update to the aircraft and restore purchases.

Try restore purchases

Try to restore purchases

Try repurchasing the 787 - it should give you a message saying something along the lines of ‘This Aircraft is Already Purchased - Download Now’

And for live try pressing the ‘I already have a subscription’ button.

Let me know if this works

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