According to your message you said you failed the test which means you didn’t pass it. This is also not the place to talk about your DLVA Problems.
I failed it, waited two weeks, and then was still rejected. Also, someone told me to request help here also
You may have not meet all the other requirements. You need to be at least 15 and be grade 3 and other stats.
I believe I have met all of those
I have notified a higher up BOD at DLVA He says he will be in contact with you soon.
Thank you very much!! Have a wonderful day!