Requesting for assistance (Subscription)

[Capt_Mossman]

I already had Live for one year that is bound to expire on june 2017 on my account but it seems this morning it kept telling me that I dont have it. What is the first step to fix this?

[Bryan_Gainey]

Restart your app, restart your device, and check your internet connection

[Wren]

Have you accidentally logged in with a different google account?

[Capt_Mossman]

I just did that now i even logged out my google account it still say no subscription :(

[Bryan_Gainey]

Did you have it with that gmail?

[Capt_Mossman]

I never logged in with any other google account cause i only got one

[Bryan_Gainey]

Log back in.

[Capt_Mossman]

Yeah i use gmail to login to my account i already did that it doesnt work at all :(

[Capt_Mossman]

Same thing with my apple i cant get in to my Live Subscription it says i dont have it.

[Dan]

This post was flagged by the community and is temporarily hidden.

[Adrien]

@david

If you have a concern regarding your Live account subscription, log in errors etc, you are welcome to send a private message to @david with the above details as well as the following 3 items:

1.Your full user display name (not email please)
2.Last known call sign
3.The complete copy of the subscription purchase receipt. Attached or pasted image is fine.

One on one support is always welcome. Contact @david in a private message with your support needs.

Do not post personal information in the Support open forum category.

Please follow the #support guidelines next time. Thanks in advance! :)

[Capt_Mossman]

Its taking too long i already sent a message to @david my hand is itching to fly.