On Friday night, I was just beginning a flight from KSFO to EHAM, and I had a major issue with the ATC. This is how the conversation went:
Me: G-EJFX, ready for pushback
Ground: G-EJFX, Pushback approved
Me: G-EJFX ready to taxi to runway 1L (my nearest runway)
Ground: Taxi to 28L, contact tower when ready.
For those who do not know, I needed to cross 1L and 1R in order to get to 28L, so this happened:
Me: G-EJFX request permission to cross 1L
Ground: Contact tower
Key info: ground and tower were separate controllers
This is where the problem occurred. My intention was to cross 1L and 1R, but there was simply no option on the ATC screen to request a runway crossing. In the end, I simply had to request Takeoff from 28L even though I was holding 1L. In order to show ATC what my actual intentions were, I had to change my callsign to “CROSS1L” when requesting takeoff from the runway that was on the other side of the airport. Obviously, tower was confused by this. Next:
Me: CROSS1L, ready for takeoff at 28L
Tower: CROSS1L, hold position
Me: holding position, CROSS1L
5 mins later
Tower: LUAW RWY 1L
This is when I got confused. In my drastic efforts to let ATC know my intentions, I accidentally pressed stand by
Me: Stand by, CROSS 1L
Me: disregard last message, CROSS1L
At this point tower realised my intentions and told me to cross 1L and 1R and then take off on 28L
Effectively, I am reporting that sometimes there is no option to request runway crossing on tower frequency. This should be fixed ASAP.
Apologies if this was hard to read.