Two secs I’ll just take screenshots!
I’ll tag our support member, @schyllberg . It’s the same person you’d reach if you sent an email. He’ll be able to help you out when he comes online.
Please contact me，thank you very much
Now I’m not sure if this will make a difference.
Can you also send a screenshot of your stats please?
I’ve tried this many times
He can’t send a screenshot of his stats because he cannot see them. Lets let the staff figure this out. There is probably something @schyllberg can do on the staff software to fix his account. I’m not sure if there’s anything else we can do here.
Ok I’m sorry, I think it’s best if we leave to schyllberg to solve it. Unfortunately I’m not sure of the issue.
Can you contact him for me?
He’s been tagged. When he’s online he will probably reply to you.
We’ve tagged him, so when he gets online, he’ll see this chat. Until then, we’re just going to have to wait. Sorry we couldn’t help you out.
It doesn’t matter. How will he contact me then, or will he comment here?
Yes, he will contact you right here. Make sure to keep checking the app. He shouldn’t take longer than a couple hours or so.
Please send emails about these kind of issues.
Include as much information as possible such as callsign, purchase receipts etc. and we’ll do our best to assist as soon as possible.