Recharge problem

Two secs I’ll just take screenshots!

I’ll tag our support member, @schyllberg . It’s the same person you’d reach if you sent an email. He’ll be able to help you out when he comes online.

oh,thank you.

Please contact me,thank you very much

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Now I’m not sure if this will make a difference.


Can you also send a screenshot of your stats please?

I’ve tried this many times

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He can’t send a screenshot of his stats because he cannot see them. Lets let the staff figure this out. There is probably something @schyllberg can do on the staff software to fix his account. I’m not sure if there’s anything else we can do here.

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Ok I’m sorry, I think it’s best if we leave to schyllberg to solve it. Unfortunately I’m not sure of the issue.

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Can you contact him for me?

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He’s been tagged. When he’s online he will probably reply to you.

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We’ve tagged him, so when he gets online, he’ll see this chat. Until then, we’re just going to have to wait. Sorry we couldn’t help you out.

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It doesn’t matter. How will he contact me then, or will he comment here?

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Yes, he will contact you right here. Make sure to keep checking the app. He shouldn’t take longer than a couple hours or so.

Please send emails about these kind of issues.

support@infiniteflight.com

Include as much information as possible such as callsign, purchase receipts etc. and we’ll do our best to assist as soon as possible.

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